Terms and Conditions for Traveling Seamstress, LLC

Updated January 1, 2025

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• Payment: Payment is due in full at the time of service. We accept cash, check, Venmo, Zelle, Apple Pay, and credit cards. A 3% convenience fee will apply to credit card payments for custom projects over $250 and any material charges. A 7% Rhode Island sales tax will be applied to custom work and any alterations to clothing over $250.

• Cancellations: If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. Failure to do so may result in a cancellation fee.

• Alterations and Repairs: We take great care to ensure all alterations and repairs meet the highest standards. However, we are not responsible for damages that occur during the alteration process due to preexisting wear and tear or improper handling. If you are dissatisfied with our work, we will make every effort to find a reasonable solution.

• Lost or Damaged Items: We are not responsible for lost or damaged items left with us for alterations or repairs. Customers leave their garments at their own risk and are encouraged to insure valuable items.

• Turnaround Time: Standard turnaround time for alterations and repairs is 7-10 business days. However, this may vary based on workload and project complexity. While we strive to meet your deadlines, we cannot guarantee specific completion dates.

• Pick-up and Delivery: Customers must pick up completed work within 90 days of notification. After this period, we reserve the right to charge a storage fee or donate unclaimed items to charity. Delivery services are available for an additional fee.

• Custom Orders and Wedding Services: A deposit of 50% of the total labor cost, along with full payment for materials and supplies, is required upfront. The remaining balance is due upon completion. Deposits are non-refundable if a custom order is canceled. Credit card payments for custom orders over $250 will incur a 3% processing fee. We reserve the right to charge a travel and on-site booking fee for services at venues, including fitting appointments and day-of assistance. In the event of ferry cancellations, venue cancellations, or event cancellations due to inclement weather, rendering the services unfulfilled, the deposit remains non-refundable.

• Limitation of Liability: Traveling Seamstress, LLC is not liable for any direct, indirect, special, incidental, or consequential damages resulting from the use of our services.

• Returns and Exchanges: We do not accept returns or exchanges on custom orders or alterations. Any adjustments will be made at our discretion. If you are dissatisfied with the completed work, we will make reasonable modifications within five (5) business days of completion.

• Changes to Terms and Conditions: We reserve the right to update these terms and conditions at any time. Any changes will be posted on our website and will take effect upon posting.

 

By using our services, you agree to these terms and conditions. If you have any questions or concerns, please don't hesitate to contact us.