Terms and Conditions for Traveling Seamstress, LLC
Updated December 17, 2022
1. Payment: Payment is due in full at the time of service. We accept cash, check, Venmo, Zelle, Apple Pay, and credit card payments. Credit card payments will be assessed a 3% convenience fee.
2. Cancellations: If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice. If you do not provide adequate notice, you may be charged a cancellation fee.
3. Alterations and repairs: We take great care to ensure that all alterations and repairs are completed to the highest standards. However, we cannot be held responsible for any damages that may occur during the course of the alterations or repairs. We are not responsible for damages to garments that are a result of preexisting wear and tear or improper handling. If you are dissatisfied with the services you receive, we hope to find an appropriate solution to the issue.
4. Lost or damaged items: We are not responsible for any lost or damaged items that are left with us for alterations or repairs. We recommend that you insure your items or leave them with us at your own risk.
5. Turnaround time: Our turnaround time for alterations and repairs is typically 7-10 business days. However, turnaround time may vary depending on the complexity of the work and the volume of orders we are currently processing. We will do our best to accommodate your timeline, but we cannot guarantee that all work will be completed within a specific timeframe.
6. Pick-up and delivery: It is the customer's responsibility to pick up their completed work within 90 days of notification. If the work is not picked up within this timeframe, we reserve the right to charge a storage fee or donate to charity. We offer delivery services for an additional fee.
7. Custom orders: For custom orders, we require a deposit of 1/2 the total cost of labor and all of the material and supply costs upfront. The balance is due upon completion of the work. If you need to cancel a custom order, the deposit is non-refundable.
8. Limitation of liability: In no event shall Traveling Seamstress, LLC be liable for any damages, including, but not limited to, direct, indirect, special, incidental, or consequential damages, arising out of or in connection with the use of our services.
9. Returns and exchanges: We do not accept returns or exchanges on custom orders or alterations. Eligible requests for returns or exchanges will be made at our discretion. If you are dissatisfied with the completed work, we are willing to negotiate and will try our best to fix the issue within 5 business days of completion.
10. Changes to terms and conditions: We reserve the right to change these terms and conditions at any time. Any changes will be posted on our website and will become effective upon posting.
By using our services, you agree to these terms and conditions. If you have any questions or concerns, please don't hesitate to contact us.